Frequently Asked Questions
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We highly recommend placing orders at least 3 - 4 weeks in advance for any special order as our schedule does book up. For weddings, we recommend placing your order at least 2 - 3 months in advance of your wedding date. We do not guarantee availability until an order has been confirmed.
HOW MUCH DO YOU CHARGE FOR DECORATED SUGAR COOKIES?
A. Cookie Prices Start at $40 a Dozen
DO YOU DELIVER?
A. We are Currently pickup only (Far East Side El Paso)
CAN I ORDER A CAKE FOR PICK-UP TODAY OR TOMORROW? WHEN ARE YOU AVAILABLE?
1 week up to 1 month… It depends on what you want and how busy we’ll be when you want it.
Super cool cakes can require weeks of creative planning.
Depending on our level of business that week, simple cakes & cupcakes MIGHT be available to order as soon as the day before your party, but we bake everything TO ORDER, so best to order ahead.
WHAT IS THE BEST CONTACT METHOD?
A. Texting us on our business phone number is the best way to get a hold of us. We receive a lot of messages please be patient with us we will get back to you as soon as possible
IF I PROVIDE A PICTURE OF WHAT I LIKE, CAN YOU RE-CREATE IT?
DOES CUSTOM DESIGN COST EXTRA?
While we prefer to create unique cakes, we are happy to use your image as inspiration adding our own artistic flair.
All custom cakes are priced based upon the complexity of the design and start at $250.
CAN WE ORDER A SMALL CAKE TO CUT AND SHEETCAKES TO SERVE THE GUESTS?
Sheet cakes are available to supplement a tiered cake feeding a minimum of 100 servings. Sheet cake is $5 per serving. We do not offer sheet cakes to accompany smaller tiered cakes.
WHAT IF I NEED TO CANCEL AN ORDER?
Please be aware that we manage an extremely heavy production schedule and last minute cancellations cannot be accommodated due to the amount of planning and work that goes into each order prior to even baking. Cancellations are permitted only when made at least 1 week prior to the event date. Retainers are not refundable.
HOW DO YOU DETERMINE THE PRICE?
Cakes are typically priced by number of SERVINGS they feed + the LABOR for the design. The more detail or time required in labor cost, the more it’ll cost. (Sometimes “simple” isn’t so simple, and “elaborate” is easier than you think, so just ask 🙂